"WOW, now this is customer service! Getting back to me so quickly says a lot about your company. Thanks, I just wasn’t sure because there was no indication in the final order (regarding the free fingerless gloves). Glad I found your company and will shop again, Christmas is coming! "
Phoenix, AZ USA
" I'm actually considering just getting my husband the helmet from your site. We seem to be having trouble fitting him to a helmet that he is comfortable with, and your policy of free exchange shipping is very appealing. It appears that Biker's Den sincerely wants to make sure that the customer is satisfied with their purchase. I'm confident that you will be receiving an order from me soon. A Future Customer... "
"Shopping online can sometimes be complicated for me because I'm an English ex-pat living in Texas and I use my English credit card when buying gifts for my Texan hubby. I called your customer service department to ask about using my card and the young lady there was very helpful, offering to process my order over the phone.The helmet I ordered arrived less than a week later & my hubby loves it! Your great prices & product quality - plus the 5* service - mean I'll definitely be back - Thanks Bikers' Den peeps!"
Ovilla, TX USA
"My recent purchase with you arrived the other day, and very happy to say the least. The (Legendary Black Stallion Horsehide Jacket) is much more than what I've seen at most stores. Very well built, and looks brilliant. I haven't seen a leather jacket in which the leather looked as this. It was also very well packaged, and received. I've put off buying a jacket as this, and now wish I looked around, and found your site earlier."
Niles, IL, USA
"LOVED the boots and the service was great! Thanks."
Newnan, GA, USA
"Thanks for your follow up. The shipment did fullfill all my expectations. Thank You."
"Dear Sarah. I want to thank you for helping me exchange my order for a larger jacket. When it arrived I was extremely happy that it fit correctly and having the option of a little adjustment is great. Currently the weather in North Carolina is becoming warmer and so the need to wear a sweater or any other extra layers is about finished for this year. I have really enjoyed dealing with your company and will recommend it to all whom I ride with."
Pittsboro NC, USA
"I just recieved my saddlebags and such today. They're great....thanks! I wanted to also say thanks because I had seen that certain leather orders got a pair of free fingerless gloves, and when I inquired as to whether that applied to me I was told that it didn't. Well, I got my bags today and there in the bottom of the box was a nice pair of fingerless gloves. I'm not sure who threw those in the box, but thanks! I really like them! Honestly, thats the kind of customer service that gets repeat business and referrals. You guys have mine! Ride Safe, Pastor Dude"
Indianapolis, IN USA
"Dear friends; Queridos amigos; I have received my leather jacket; it is excellent; the best jacket of leather that I have had. A perfect completion, excellent silhouette in the body; I am very contented with your service to your clients and your seriousness and responsibility; Thanks!!"
Thames, Buenos Aires, Argentina
"The vest is great. It fits like a glove and is very comfortable."
Mastic, NY, USA
Alanna B. and Darrel B.Calgary, AB Canada
"Hi, I would like to tell you that my leather duster has arrived safe in England. It it fantastic, it is better than I imagined. Thank you for a great service."
Norwich, United Kingdom
"You guys were great, excellent service the whole way through."
Kimberley, BC Canada
Even for a tall guy, I have long arms and it's extremely difficult (and frustrating) to shop for clothing. When I went looking for a motorcycle jacket last summer, I searched the internet for big and tall sizes and your web site came up -- I'm glad it did. Not only was the ordering easy, the prices affordable, the web site fun to look through but the sleeves on the jacket actually ARE long enough and the jacket looks and feels great! I love the jacket and I love riding my bike!
Shakopee, MN USA
"All the items I have purchased from your store has met or exceeded my expectations. The vest is perfect it is just what I wanted. The helmet fits just right. I will be ordering from your company again."
Paramount, CA USA
"Very happy with my sunglasses. Could not find them in any of the stores around my area. Will recomend my friends to your site. Thank you."
Santa Maria, CA, USA
"The Chaps are great, and the service from The Bikers' Den, no complaints there either. I have even recommended you to my friends as well. Thank you and I will order from you in the future."
Westbank, BC, Canada
"Thank you. You definitely make a quality product. As am in the music business, I'll make sure to spread the word."
Park Ridge, IL USA
"Nothing but great. The (Harley-Davidson Baby) Sleeper is adorable, the order process was good, and I'm one happy shopper."
Middleville, MI, USA
"I just wanted to thank you for the help via live chat. Excellent customer service."
Lake City, MN US
"All aspects of the transaction were A+..."
Kew Gardens, NY, USA
"At a concert my band played in 1990 sponsered by Harley-Davidson, they gave us free HD motorcycle jackets that we found out later were selling for 500 bucks. When I look at your jacket and the Harley today, yours is better-looking, way cheaper and fits me better. By the way, I've hung on to the Harley jacket because of the sad historical significance of that show. I was then playing with the Robert Cray Band. We were on a show at Alpine Valley, Wisconsin, with Stevie Ray Vaughan and Eric Clapton—3 days, 45,000 folks a day. A few hours after HD gave us the jackets on the last night of the gig, Stevie Ray Vaughan was killed in a helicopter crash flying from Wisconsin to Chicago."
Oakland CA, USA
"Hey Guys, I just wanted to touch base to tell you that I'm extremely satisfied with the leather jacket that I received.... my wife heckled me saying that for the price I paid I would be receiving a pleather jacket (plastic leather), but to her dismay the quality was excellent!! Thanks again Bikers' Den"
Surrey, BC Canada
"I just received my brown Pistol Pete leather jacket today and couldn't be more pleased. This is a great jacket, especially for the price. It's a little bit aviator, cowboy, 1950's, and Indiana Jones. A great jacket to be worn on the bike or just around town."
McQueeney, TX US
"The merchandise was great! I kind of wish the little Harley baby cap was black and not orange, but that's OK, I am sure orange will look good, too. I would like to add that I could not find the Harley baby stuff anywhere else. People claimed to have it, but then it always turned out to be "OUT OF STOCK" or "TEMPORARILY UNAVAILABLE" - so thanks again!"
Cortland, NY, USA
"My vest was delivered today!!!! Thanks!!! I will definitely be ordering more things from you in the future!!!"
Bossier City, LA, USA
I LOVE MY BIKER's LEATHER VEST!! It makes me feel so strong and protected and fierce and hot. It is everything I wanted. I especially like all the pockets, for traveling.
Takoma Park, MD
"I have been treated pretty good from companies I have dealt with in the past but truly cannot remember one such as yours, The Bikers Den being so darn friendly and really taking care of me with sincerity and honesty. I look very forward to doing more business with you all in the near future. When someone asks me if I know of a company that offers up quality goods with no hassles, I am recommending they go straight to The Bikers Den."
Lockwood, CA USA
"Hi, My Hardstreet Motorcycle Hardbags arrived today, they look incredible, thank you so much for getting them to me so quickly, the paint job is quite something, a finish like glass. If you get any enquiries from people in the UK about the bags, please tell them that they will have to pay about £90 import duty, this I did expect, the bags are still about £700 cheaper than the ones from Harley Davidson."
Telford, Shropshire, UK
"I ordered a helmet for my son for his birthday from the Bikers' Den. I was very happy with the service I received....your customer service rep assisted during this process, and I was so impressed. She went above & beyond to make sure my order was processed correctly. My son was SO please with the product and fast service. He received his helmet quicker than expected & had it to use for a long weekend of riding. Great job!"
New Braunfels, TX USA
"Thank you for the email and the phone call today. The light blue set (as listed below) in a 18 month size would be perfect. I am so very sorry for all of the extra hassle that I have caused. I have already begun spreading the word about what a great resource your company is and am forwarding the web site to others. Again, please accept my apologies for making an error in my original order. Most companies would not be as gracious as you have been."
Griswold CT, USA
"Just wanted to answer your email and let you know that I do like the leather jacket I ordered. The quality is excellent, the fit is just right, and the price was great. I am a very satisfied customer."
Glendale, AZ USA
"I wanted to write and thank you for the excellant service regarding my recent purchase from your company. The gloves are just what I expected and I'm very impressed with the speedy delivery. I ordered on Tuesday and they arrived on Saturday. Many thanks! I look forward to doing more business with your company in the future and I'll tell my riding buddys to check out your store."
Tishomingo, OK US
" You guys gave me the best price and the quickest service for my order, and it was actually fairly cheap to ship it to me in Hawaii."
"I am very happy with the boots I purchased. They came in early also so I was happy with that. Thank you for your courtesy email."
Chesterton, IN, USA
"The pants that I ordered from your company rocked. I will never wear chaps again and your sizing chart worked perfectly. And the pants came 2 days before I left on my 6500 mile holiday rip around the great lakes and on to Sturgis. Thank you and I will be recommending your goods to all my friends."
Regina, SK Canada
"The purchase was as expected and it was delivered super fast. I love the service and quality and will definitely look to you first when purchasing in the future. And my boyfriend loved the free gloves! Thanks again."
Danbury, CT, USA
"Thanx friend, second purchase from you guys, great service and thanx for the quick response too!! Nice to have people like you to do business with. Take care."
Wise, VA USA
"I was greatly impressed with the customer service The Bikers' Den provided and am recommending your company to all of my friends that are in the market for motorcycle parts and apparel. You handled my product exchange quickly and provided continuous updates throughout the entire process. In addition, you followed up to ensure that the customer was satisfied. I cannot thank you enough for your tireless and professional efforts. A special thanks goes to Terilyn for her hard work and coordination to ensure I received my new vest promptly and on time to attend a major run."
Woodbridge, VA USA
"Thank you. I received the order today. They look GREAT! I'm very pleased. I look forward to purchasing other items. Thank you."
San Francisco, CA USA
"I received my jacket today. I was quite apprehensive about the fit. Even though the jacket is not listed as "Tall" it is a perfect fit. I am 6' 7" and 220lbs with a 37" sleeve. My satisfaction thus far with product, delivery, and customer service unparalleled. Well done!"
Ben Hur, VA USA
"I just wanted to let everyone know how impressed and pleased I was with the service at Bikers' Den. I was looking for a leather stroker cap like the one my dad (Wino Willie Forkner... you all might remember him, Hollister '46) used to wear for my son. I found one similar at the Bikers' Den so I ordered it. When It came it wasn't quite right so I returned it to them. This was just before the holiday and I was almost out of time to find one. They looked high and low to locate one for me and got it to me in plenty of time for Chrismas. The cap was very high quality and the service was outstanding. I would definitly shop again at The Bikers' Den and want to recommend them to all my biker brothers and sisters out there. Ride free."
"I ordered the U.S. Air Force and U.S. Navy motorcycle helmets from Bikers Den. It arrived way earlier than expected. When we put them on the fit was right on target. The look is awesome and unique. Every time we stop at a light or go thru the base gates we're asked where we ordered them from. The lighting, vents and graphics are impressive. The fit is like a glove and we're both very happy with this purchase. We're very happy with our helmets and with Biker's Den's customer service. GO NAVY ! GO AIR FORCE!"
Yorktown, VA USA
I have recieved my order and I am very,very pleased with the coat!! You guys rock!! And a big thank you to Terry Lynn (hope I spelled your name right) for you attention to taking my order. You will be hearing from me again when I place some future orders!! Once again, my thanks to you all!!!!!
I just recive my new leather pant and again the quality and price is unreal WOW i would pay 400$ in my local shop and at 185$ deliver to my door ,the saving with the purchase of the vest and pant was enoph to pay for my new rear tire Thank again and our kevelar coats are 6 years old and next years we will be back for those items ,until then keep the tire on the road and the wind in your face
Allardville, NB Canada
"Faster than expected. Exactly what I ordered and very easy shopping. Products are exactly as they appear on web."
Yucaipa, CA USA
"The entire purchase experience was tremendous! I came to your organization after having a horrible encounter with another vendor. Online purchasing can be a bit of a gamble these days, but the Bikers' Den made it a breeze! Thank you again, it was a pleasure doing business with you."
Robbinsville, NJ, USA
"I am so excited to tell you that the DVD's came today. Thank you for such prompt service. I told everyone who knows about the DVD's how great your service is! Your site is at the top of my FAVORITES list. Thanks Again."
Buckeye, AZ, USA
"I appreciate you quick reply to my email. I will be certain to tell all of my friends about your website, and will continue to order from you. Thanks again!"
Houston, TX, USA
"It's exactly wanted for my nephew-to-come! I can't wait to send it to the expectant parents."
Sulphur Springs, TX, USA
"Bikersden rocks... I recently purchased a Daytona helmet in the wrong size,"my fault" the whole process to exchange took less then a week! The helmet is great, total was $120.I priced the same type helmet @ Harley dealer for $299.00. I told co-worker about the Daytona Helmet and he Purchased 2 , he said he paid less for 2 then he was about to pay for 1. You now have customers for life..."
Coatesville, PA USA
"The hair wrap is super cool! I wore it on a ride with a friend, my hair stayed in place the entire time. Thanks for the fast service, and the superior product, I will definitely be ordering from you guys in the future! I have already told at least 6 friends about your website, and will continue to do so!"
Cupertino, CA, USA
"I have just placed an order for another leather jacket. I had purchased one for my boyfriend last week and my father was so impressed that he wanted the same jacket, as well. I am sorry that I had missed the sales price which was running last week. However, you have such nice quality products that I was willing to pay the full price. Thank you for your service and the wonderful selection of products. I have just recently purchased an 883XL Sportster myself so I will definitely be back to shop for a jacket of my very own!"
Bridgeport, CT, USA
"Great Leather Vest!! Much more than I had anticipated and very well made."
Hickory, NC USA
"WOW!! this is one fine jacket!! fits perfect, looks even better!! Thanks again and I will be passing on you site!!"
Jeff G. (ChopperJay)
Coventry, RI USA
"They delivered the helmet yesterday and I was pleased with my purchase. Thank you for your time and consideration."
Merrimack, NH, USA
"The jacket I purchased looks fantastic on my husband! He spent so long looking at every detail on the jacket when he opened the box at his birthday party that I had to keep telling him to put it down and open the other presents! We had gone to Kawasaki dealers in Corpus Christi and Austin, but he liked this jacket better than the others. He took forever to choose one and I had just about given up when I found Bikers' Den. He was getting ready for a trip to Big Bend in West Texas with a group of 10 riders from all over Texas and he really had to have a warm jacket for the trip. Thanks for your great service! We will always come to you first from now on to buy our biker gear!"
Corpus Christi, TX USA
"I just wanted to let you guys know that you have outstanding service!!! I ordered a bike seat from you and needed it by Friday. You put forth more effort than any of the ones I had dealt with and my seat was delivered Friday morning. I was so pleased with the prompt service and the kindness you have shown. I will do all I can to spread your name to all I know that needs anything to with bikes supplies. You are number one in my book! Have a good day."
Dickson, TN USA
" I wanted to tell you how amazed I am at the quality of the Children's Leather Motorcycle Jacket. I bought this jacket for my daughter for Christmas and it is a huge hit. I found so many other "kiddie" versions of biker jackets online that were fake leather or had so little resemblance to a real jacket that I almost gave up.
Ashfield, MA USA
"Thank you very much for the quick response and great customer service. I've been impressed at how quickly and professionally everything has been handled and I'll definitely use you guys again in the future!"
Las Vegas, NV, USA
"I received the vest I ordered for my wife. It fits perfect and she loves it. I want to Thank-You for this quality leather vest and fast shipping, just on time for this sat. motorcycle event. I will do business with you again and I will tell my friends about your great service. Thank-You Thank-You Thank-You."
Middletown, NY USA
"You and your team are awesome! Thanks for the extra effort to change my order."
Odenton, MD USA
"I recently ordered the leather vest with hidden gun pockets (Item #L134743) as a gift for my husband's birthday. Although it took a few weeks longer for the item to come in than I thought it would, I was pleased with the timely communication from your representative explaining why the custom-made product took so long to process. When the vest arrived, my husband was completely surprised and very pleased with his gift! He loves the cut and fit of the vest and the weight and the quality of the leather, and he says that the pockets are perfect for hiding his two favorite handguns. No one has "made" him yet! Thank you for providing a superior product and excellent customer service. I will recommend Bikers' Den to others in the future, and I hope to shop again with you very soon! If you wish, you may share my review of this product with anyone wishing to know more about it."
Montgomery, AL USA
"Just wanted to let you know that my daughter loved the leather jacket I purchased for her, she can't stop thanking me for it. She loved the way the jacket fit and was really impressed with the quality of the leather. Also wanted to say thank you for the free leather gloves, "very nice." I'm sure we will be doing business in the future, everything was great and your service is impecable! Thank you once again..."
Chicago, IL USA
"Just a note to let you know I got the chaps and they are very nice. Thanks again for all your help and extra effort. I will always check with you guys for my needs as your service is second to none."
Hartford, MI, USA
"I just wanted to send a little thank you note. This "Brown Leather Gear" is fantastic ! And if I must say ..... it looks damn good on me. Your delivery time was great as well, the only thing is that it is about to rain here this week so I could not test drive. As you know I spent my quite a bit on gear with you and it was worth the wait. Biker's Den has a customer for life. PS... The only gear I could not find was a Brown Leather Head Wrap."
Olney, MD USA
Hello my name is Lamar Robinson and I recently purchased the Packin Tee and Holster from your online store. The product is absolutely awesome! The shipping was quick and I just wanted to thank you and your staff for the product to me so quickly. I’ll definitely be ordering from your online store in the near future!
Bothell, WA USA
"Sarah, we ordered a ladies jacket for our new daughter-in-law on the 25th, for her birthday on 3/10, and then almost immediately were told that it was the wrong one. I called on the 26th and had the order changed. This morning I talked to Jennifer to verify that it was changed and what were the chances of it getting it in time for her birthday. Jennifer not only helped confirming the change, but indicated that she would do what she could to ensure that it will be shipped in time to arrive before the big day. If Jennifer is an example of your staff, you should all be proud at Biker's Den. I just want to tell you how pleased I have been in dealing with Jennifer and your company."
Randy and Jean
Oceanside, CA USA
As with all my Biker’s Den’s orders, your customer service with my latest custom built jacket order was without reproach. Through both email and telephone conversation, your professionalism and friendliness produced a tailor fit jacket—not an easily accomplished task with my frame. No doubt, I’ll be a returning customer!
Albuquerque, NM USA
"I just received my chaps....much to my surprise, I was not expecting them until next week. I took them out of the box and tried them on......TREMENDOUS FIT!!!I am a small woman and was not too sure on the size...XXS. PERFECT FIT! WOW. Thank you so much. Future sales will be coming from me!"
Leesport, PA USA
My first vest (Men's Black Horsehide Leather Biker Vest - made by Hillside USA) arrived on time but it was too small. A quick e-mail to Terilyn resolved the issue in minutes and I had the larger size at my door in just 3 days. That's simply GREAT customer service and I couldn't be more pleased!! The vest is extremely well made!! NEVER have I seen this level of quality at such a reasonable price! This vest looks more like it's been custom-made and should command several times the amount I paid! The fit is absolutely perfect but order one or two sizes up. The gun pockets aren't quite large enough for a full size 1911 .45 but would they should work exceptionally well for a smaller weapon. The Cordura lining provides great stability and the vest will not slide around with the weight. The snaps are not some cheap stamping but are indeed genuine Buffalo Nickel snaps that hold fast! What a truly great U.S. made vest this is - highly recommended!! Thank you sincerely for the outstanding customer service and overwhelming product satisfaction!
Lompoc, CA, USA
"I purchased the naked leather chaps with the removable lining that have both zipper and pants style pocket (excuse me if i didn't include the item #). I purchased both black and brown. I am very happy with both the quality in construction and the quality in the leather of these products. I hope you never stop carrying First Mfg. My only complaint is that the thighs and legs run smaller on the black than the brown. Thank you for offering a great product at an affordable price."
Hazel Green, WI US
"I was really surprised the vest and chaps arrived so fast. Thank You. Looking forward to Christmas morning to see how well they fit my husband. The quality looks great."
Franklin, GA, USA
"Everything was fine with the vest and your service is great."
Detroit, MI, USA
"Please find attached some photos of the hard luggage fitted. Could you show them to the others. Had to mess around with the fitting kit - but it's amazing what can fit with a hacksaw (and a big hammer). It is the look I wanted and I am very happy with the result. Hope you can open the attachments. You can use my e-mail in your Customer Testimonials - no problem. Will keep checking your website as I am tempted by some other bits."
Gary A.Yeovil, Somerset UK
What a phenomenal vest # L134753. I'm a marine canvas fabricator so I always sew. So when I tell you that this vest is very high quality you can believe it. And made in the USA to boot it's a super value. I put on a shirt that I would normally wear, got a tape measure and measured like they said, under the arms around my chest. The vest fits perfectly. Thanks
Red Bank, NJ
"It's been a truly pleasure to deal with Biker's Den. The service is outstanding ! I ordered Tsukayu Strong hardbags and just received it today and was so impressed with a package quality and that the bags was delivered in very reasonable time. Hardbags price and shipping costs was the best on the market, I couldn't imagine that box weight is about 18.5 kg but the shipping cost is only about 56 USD for international shipping. I can recommend this store without a single doubt for all international shoppers. Ride Safe."
Washington, DC USA
"Hi Kurt, just wanted to send a quick follow up to my item. Thank you so much for the call from your office regarding the refund on my priority shipping, that was over and above customer service and I appreciate that and will definately continue to be a customer of yours! Thanks again for all your help with this and I'll be shopping with you soon! "
Concord NC, USA
"Thank you so much for all your efforts to resolve my problem. I would encourage anyone to do business with you and I hope to give you more myself in the future. Your attention to my problem and quickness to resolve it shows that you really care about your customers. In today's world that is a rarity. Once again thank you. Its been my pleasure."
Bryans Road, MD, USA
"Everything was good,product and the service............thank you."
Palm Coast, FL, USA
"Just got back from vacation ride (1200 miles)...thought you might be amused to know that while playing roulette in Atlantic City, the pit boss at the table came up behind me to pull me aside and ask me where I got that beautiful leather jacket!"
Springfield, NJ USA
"I have never ordered on line before. I didn't know what to expect. I ordered two leather vests. I received the most beautiful leather vests, really high quality and superbly designed with a biker's needs in mind. I will order again for sure. Awesome service."
Spencerville, ON Canada
"Thanks for inquiring. We were extremely pleased with the jacket we ordered for my 8 year old son. He thought it was the COOLEST thing in the world. The little gloves were a nice bonus. Excellent quality! Would highly recommend your website."
Far Hills, USA
"Again thank you for the quick service. I spoke with Sarah and she was extremely helpful. I told her I thought that your emails and the service that the both of you provided were excellent. I will make sure I spread the word and hopefully I can send you some customers. Again, thank you both for the courtesy that you extended me."
Belleville, NJ, USA
"Hi Nicole. You know I was having one of those mornings and when I got back to my office and got your voice message things were better. Thanks so much for working my issue. Your company should give you a promotion for both motivation and dedication to their customers. I'm looking forward to my XL/Pumpkin Head CF Helmet. For you not taking the easy way out you might have possibly saved my life some day in the future. Thank you again Nicole."
Brandenburg, KY USA
"I love the jacket! My boyfriend loves the gloves. I am just beginning to ride whereas he is an old pro at it. Thanks so much for sending a little note...your staff is very personable!"
West Springfield, MA, USA
"I've had motorcycles since 1963. As you can imagine, I've bought lots of related products over the years. With the advent of the Internet, the choices have really grown. I can honestly say that my experience with The Bikers' Den was not only a good one, it was superb! The follow up and customer support is second to none. The products I purchased arrived quickly and are top notch. I'll be a lifetime customer. Thank you!"
Prescott, AZ, USA
"Got the helmet, fits perfect. Thanks for your great customer service, Jason was very helpful especially."
Temple City, CA US
"My shopping experience was excellent, I got a good deal, and a free pair of gloves. Your staff that I spoke with were courteous and helpful. I will certainly recommend your company."
Sparks, NV USA
"I have received my package and it all fits great. I want to thank you for making the ordering process so easy. Through it all, you were very thorough. Whenever I had questions you would answer my emails or phone message promptly. It was a pleasure doing business wih you."
Falling Waters, WV, USA
"Thank you for your service! Just received my jacket. Plus free pair of gloves. I'm very satisfied with quality. I ordered size recommended by manufacturer. Shipping was very fast to Russia, taking into account that russian post has permanent jam. My package arrived within 3 weeks. Bikers' Den is an excellent and highly recommendable company."
Port Coquitlam, BC Canada
"Item was received in a timely matter, exactly as expected. Would consider doing business with you again in the future."
Hialeah, FL, USA
"Thank you for the boots, they are just awesome. I hope to order something else from you soon."
Moscow, Russian Federation
I am thrilled with my jacket. It is just what I hoped for and I'll ride proud. Thanks for the added attention and intrest in my opinion. I'll recommend you to everyone."
"Thank you so much for the way that you handle your business. Your promptness in handling orders and the way you handle issues is great. I will remember your business as I am shopping for Motorcycle accessories."
Talladega AL, USA
I am happy with my purchase. I went through several rounds of exchanges and Terilyn was extremely helpful in allowing me to finally end up with a jacket that I like.
"Woo Hoo! Received vest today, it's great! Thank you. I look forward to ordering from you again soon."
Princeton, BC, Canada
"I LOVE the products, they are exactly what I was looking for and also the service was outasight!! You all were so quick with your deliveries I couldn't believe it!! I will definitely be shopping with you again."
Crawfordville, FL, USA
Thank you so much for all of your help, I received the vest the other day and all is well. I am sure that had it not been for your efforts during the exchange and reship that things might not have gone as flawlessly. It is an exception in todays business for a person to take on the responsibility and put forth the effort in such a professional manner as you did. This vest has a special meaning as I believe I had mentioned to you that It was a gift from a close friend that I had served in Viet Nam with in 68-69. this was a birthday present from him with some patches and badges stitched in place. We both served in the Military Police. I gave him the wrong size by mistake not knowing it was for a vest. I thought he was going to send a golf shirt or something. We will wear them on our trip through California, Oregon and Nevada and if anyone wants to know where they came from you can bet we will tell them and who to talk to. It was important to get the exact same vest so that i can have the patches switched from one vest to the other and no one will know the difference. So that is why it had to go off without a hitch and a timely manner and thanks to you it did. I have one last request and that is for you to show this letter to your boss . Please do so. Your outstanding actions should be recognized.
Fort Lauderdale, FL, USA
"I called the other day and spoke with someone about my order. I was missing a pair of gloves. I just wanted to let you know that I have received them. The box was put at a different door than the other two packages. Guess UPS came back later with that package. Anyway, just wanted to thank you guys for getting back to me so quickly and checking into my issue and returning my call when you found out more information. Not sure how big your company is but your customer service department is GREAT. I will definately come back to your website for any future needs for leather! Thanks again for everything."
Elizabethtown, KY USA