"I ordered the U.S. Air Force and U.S. Navy motorcycle helmets from Bikers Den. It arrived way earlier than expected. When we put them on the fit was right on target. The look is awesome and unique. Every time we stop at a light or go thru the base gates we're asked where we ordered them from. The lighting, vents and graphics are impressive. The fit is like a glove and we're both very happy with this purchase. We're very happy with our helmets and with Biker's Den's customer service. GO NAVY ! GO AIR FORCE!"
Yorktown, VA USA
Thank you so much for all of your help, I received the vest the other day and all is well. I am sure that had it not been for your efforts during the exchange and reship that things might not have gone as flawlessly. It is an exception in todays business for a person to take on the responsibility and put forth the effort in such a professional manner as you did. This vest has a special meaning as I believe I had mentioned to you that It was a gift from a close friend that I had served in Viet Nam with in 68-69. this was a birthday present from him with some patches and badges stitched in place. We both served in the Military Police. I gave him the wrong size by mistake not knowing it was for a vest. I thought he was going to send a golf shirt or something. We will wear them on our trip through California, Oregon and Nevada and if anyone wants to know where they came from you can bet we will tell them and who to talk to. It was important to get the exact same vest so that i can have the patches switched from one vest to the other and no one will know the difference. So that is why it had to go off without a hitch and a timely manner and thanks to you it did. I have one last request and that is for you to show this letter to your boss . Please do so. Your outstanding actions should be recognized.
Fort Lauderdale, FL, USA
"The jacket fits great and I think your service is awesome. When needed I will surely order from you again and wouldn't hesitate to recommend The Bikers' Den to anyone."
Edmonton, AB, Canada
"I love the jacket! My boyfriend loves the gloves. I am just beginning to ride whereas he is an old pro at it. Thanks so much for sending a little note...your staff is very personable!"
West Springfield, MA, USA
"The vest is of excellent quality, especially for the price. It fits well and inline with the sizing chart on your site. It could be a little longer, but I was expecting this because it isn't a "tall" as well as a "big" vest. It will serve nicely as is and if I lose a little around the middle, it might become a little longer. I am a member of the Christian Motorcyclist Association and this vest is for my new back patch! Thanks again."
Frederick, MD, USA
"To my surprise, I received the vest today, perfect fit and style. Thank you again for your honesty and service."
Flanders, NJ, USA
"I received my jacket yesterday. Thank you for shipping it so promptly. It is exactly what I wanted, and fits great!!!"
Killeen, TX USA
Thank you so much for all your help, Sarah. The jacket looks great... Vito (LoGrasso) is wearing it on Friday Night Smackdown for the WWE this week. Once he gets his new pictures he'll send you a picture.
Staten Island, NY, USA
"Got the helmet, fits perfect. Thanks for your great customer service, Jason was very helpful especially."
Temple City, CA US
As with all my Biker’s Den’s orders, your customer service with my latest custom built jacket order was without reproach. Through both email and telephone conversation, your professionalism and friendliness produced a tailor fit jacket—not an easily accomplished task with my frame. No doubt, I’ll be a returning customer!
Albuquerque, NM USA
"Thank you. You definitely make a quality product. As am in the music business, I'll make sure to spread the word."
Park Ridge, IL USA
" You guys are great! I appreciate your service!! I will tell all my road dogs about your site and the super service!"
Katy, TX USA
"Shopping online can sometimes be complicated for me because I'm an English ex-pat living in Texas and I use my English credit card when buying gifts for my Texan hubby. I called your customer service department to ask about using my card and the young lady there was very helpful, offering to process my order over the phone.The helmet I ordered arrived less than a week later & my hubby loves it! Your great prices & product quality - plus the 5* service - mean I'll definitely be back - Thanks Bikers' Den peeps!"
Ovilla, TX USA
"The pants that I ordered from your company rocked. I will never wear chaps again and your sizing chart worked perfectly. And the pants came 2 days before I left on my 6500 mile holiday rip around the great lakes and on to Sturgis. Thank you and I will be recommending your goods to all my friends."
Regina, SK Canada
I am happy with my purchase. I went through several rounds of exchanges and Terilyn was extremely helpful in allowing me to finally end up with a jacket that I like.
"I have received my package and it all fits great. I want to thank you for making the ordering process so easy. Through it all, you were very thorough. Whenever I had questions you would answer my emails or phone message promptly. It was a pleasure doing business wih you."
Falling Waters, WV, USA
"I just wanted to let everyone know how impressed and pleased I was with the service at Bikers' Den. I was looking for a leather stroker cap like the one my dad (Wino Willie Forkner... you all might remember him, Hollister '46) used to wear for my son. I found one similar at the Bikers' Den so I ordered it. When It came it wasn't quite right so I returned it to them. This was just before the holiday and I was almost out of time to find one. They looked high and low to locate one for me and got it to me in plenty of time for Chrismas. The cap was very high quality and the service was outstanding. I would definitly shop again at The Bikers' Den and want to recommend them to all my biker brothers and sisters out there. Ride free."
"My vest was delivered today!!!! Thanks!!! I will definitely be ordering more things from you in the future!!!"
Bossier City, LA, USA
"The Chaps are great, and the service from The Bikers' Den, no complaints there either. I have even recommended you to my friends as well. Thank you and I will order from you in the future."
Westbank, BC, Canada
"Thanks Nicole for the up date and the great service you have provided to me and my family. You will have a customer for life just on the fact that you and BikersDen run this company with true professionalism and care. Thanks again Dennis."
Clearlake Oaks, CA USA
"It's been a truly pleasure to deal with Biker's Den. The service is outstanding ! I ordered Tsukayu Strong hardbags and just received it today and was so impressed with a package quality and that the bags was delivered in very reasonable time. Hardbags price and shipping costs was the best on the market, I couldn't imagine that box weight is about 18.5 kg but the shipping cost is only about 56 USD for international shipping. I can recommend this store without a single doubt for all international shoppers. Ride Safe."
Washington, DC USA
"I just wanted to let you guys know that you have outstanding service!!! I ordered a bike seat from you and needed it by Friday. You put forth more effort than any of the ones I had dealt with and my seat was delivered Friday morning. I was so pleased with the prompt service and the kindness you have shown. I will do all I can to spread your name to all I know that needs anything to with bikes supplies. You are number one in my book! Have a good day."
Dickson, TN USA
"Thank you. I received the order today. They look GREAT! I'm very pleased. I look forward to purchasing other items. Thank you."
San Francisco, CA USA
"Just wanted to let you know that you have added another satisfied customer to your bussiness. I am very happy with the chaps and jacket that I orderd from guy's. I am amazed at the value when compared to my local Harley shop. I received a higher quality product at half the price, so I got a set of chaps and jacket for about the same price as a set of chaps of lesser quality. Thanks for the outstanding service."
Layton, UT, USA
"(The Harley Davidson Baby Clothes) were great. We took pictures in his outfit and gave it to his mom for mothers day. We will be shopping with you some more. Thanks."
Arlington, TX, USA
"The Side Laced Leather Classic Tall Men Vest arrived with Lightning Speed!! As You all know this is my second vest purchase from You All and as always it was a pleasure buying from You Guys again!! Thank you for your rapid response to my e-mails and your quick confirmation to the shipping status of my Vest!! I will soon buy from Bikers Den again!!"
Miami, FL, USA
"You and your team are awesome! Thanks for the extra effort to change my order."
Odenton, MD USA
" I'm actually considering just getting my husband the helmet from your site. We seem to be having trouble fitting him to a helmet that he is comfortable with, and your policy of free exchange shipping is very appealing. It appears that Biker's Den sincerely wants to make sure that the customer is satisfied with their purchase. I'm confident that you will be receiving an order from me soon. A Future Customer... "
"I am extremely happy with the MC Jacket that I recently purchased from your site. I find the quality outstanding for the price, and upon the first day wearing it, I had received numerous compliments on the look and fit of the Jacket."
Brooklyn, NY, USA
"I would just like to say how pleased i am with my Legendary vest I bought from you! It is superbly made and the speed with which you shipped it to me is unbelievable! I am one happy biker! I will be buying a lot more products from you."
Hereford, Herefordshire UK
"The (children's leather motorcycle) jacket looks GREAT! Excellent quality, and it really looks like mine - for a LOT less $$$. My daughter is going to love it when her grandparents present it to her on Christmas morning. By the way: delivery was excellent, really fast, in perfect condition. You have a great site and great service."
Morganville, NJ, USA
All the baby clothes I bought were great. I love them, thanks alot. I referred you to 3 of my clients. They could not find anything like what I bought and thought they were wonderfull. Pleasure and very easy doing business with you. Again, thank you.
North Brunswick, NJ, USA
"Again thank you for the quick service. I spoke with Sarah and she was extremely helpful. I told her I thought that your emails and the service that the both of you provided were excellent. I will make sure I spread the word and hopefully I can send you some customers. Again, thank you both for the courtesy that you extended me."
Belleville, NJ, USA
"I'm so pleased to finally see that someone noticed lady bikers have been left off the biking scene when it came to gear and clothing. Thank you for noticing and doing something about it! I can't wait to browse and start shopping."
Ottawa, ON Canada
"I LOVE the products, they are exactly what I was looking for and also the service was outasight!! You all were so quick with your deliveries I couldn't believe it!! I will definitely be shopping with you again."
Crawfordville, FL, USA
Glad to provide feedback on good service! I have ordered a few items from Bikers Den and have been 100 percent happy with them all, good process, solid product line and fast delivery. I have sent many of my friends to you and will continue to recommend you services.
"I loved my purchases! The baby outfits are great! You can't find such great quality around here! They are also different - I get so many compliments when my son wears them. We will order again in the future. Thank you."
Plains, PA, USA
"The jacket I purchased looks fantastic on my husband! He spent so long looking at every detail on the jacket when he opened the box at his birthday party that I had to keep telling him to put it down and open the other presents! We had gone to Kawasaki dealers in Corpus Christi and Austin, but he liked this jacket better than the others. He took forever to choose one and I had just about given up when I found Bikers' Den. He was getting ready for a trip to Big Bend in West Texas with a group of 10 riders from all over Texas and he really had to have a warm jacket for the trip. Thanks for your great service! We will always come to you first from now on to buy our biker gear!"
Corpus Christi, TX USA
"I was very pleased with the looks and quality of the jacket and the service. I can not imagine any areas you need to improve - it was a delight doing business with you!"
Stroudsburg, PA, USA
"I just wanted to send a little thank you note. This "Brown Leather Gear" is fantastic ! And if I must say ..... it looks damn good on me. Your delivery time was great as well, the only thing is that it is about to rain here this week so I could not test drive. As you know I spent my quite a bit on gear with you and it was worth the wait. Biker's Den has a customer for life. PS... The only gear I could not find was a Brown Leather Head Wrap."
Olney, MD USA
"Nothing but great. The (Harley-Davidson Baby) Sleeper is adorable, the order process was good, and I'm one happy shopper."
Middleville, MI, USA
I would like to let you know how please and happy with my vest purchase , The quality of the leather and craftmenship exceded my expectation by 10 fold . I never tought i would be reciving such a quality vest at such a low price and the same goes for the glove WOW next purchase are leather pant and i am now a loyal customer foe life.
Allardville, NB Canada
"Woo Hoo! Received vest today, it's great! Thank you. I look forward to ordering from you again soon."
Princeton, BC, Canada
"You Guys are the best! The vest was better than I expected, and you constant contact via email is great. Throughout the entire order process you kept me informed. Thanks so much."
Brooklyn, NY, 11214
"I did get my pants and they are fantastic! Exactly what I wanted. I knew you guys were good :) The Levi 501 style leather pants are great! I will tell my friends."
Frankston South, VIC Australia
"My son loves his new jacket. He is an 8 year old Elvis fan and we searched high and low in Memphis when I took him to Graceland for a leather jacket - but couldn't find one in his size. He's very excited about wearing it to his school's Rock-N-Roll Read-A-Thon next spring. Most of the boys dress up like kids from the 50s and Ethan wanted to be Elvis. He is so excited about his new jacket that he has already worn it to school in the blistering August Tennessee heat. The free gloves were a great addition. Thank You!"
Franklin, TN USA
"Hi Nicole. You know I was having one of those mornings and when I got back to my office and got your voice message things were better. Thanks so much for working my issue. Your company should give you a promotion for both motivation and dedication to their customers. I'm looking forward to my XL/Pumpkin Head CF Helmet. For you not taking the easy way out you might have possibly saved my life some day in the future. Thank you again Nicole."
Brandenburg, KY USA
"Wow!!! I received my jacket today before I opened my E-mail to find the tracking info....you are the best! Thanks to everyone there as I received my jacket, and it is amazing. Great job and great company, and really look forward to ordering yet again from you. Thanks."
Lynbrook, NY, USA
"Please find attached some photos of the hard luggage fitted. Could you show them to the others. Had to mess around with the fitting kit - but it's amazing what can fit with a hacksaw (and a big hammer). It is the look I wanted and I am very happy with the result. Hope you can open the attachments. You can use my e-mail in your Customer Testimonials - no problem. Will keep checking your website as I am tempted by some other bits."
Gary A.Yeovil, Somerset UK
I have been treated pretty good from companies I have dealt with in the past but truly cannot remember one such as yours, being so darn friendly and really taking care of me with sincerity and honesty. I look very forward to doing more business with you all in the near future. When someone asks me if I know of a company that offers up quality goods with no hassles, I am recommending they go straight to The Bikers Den.
Lockwood, CA USA
"Just received my Men's Leather Touring Jacket with Side Laces today and love it. Looks and feels great and a real bargain as it is well made with quality leather. As the other buyers said, order a size or two larger then what you normally wear for a great fit. I take a size 48 but ordered a size 52 as they run small and the size 52 was a perfect fit all around. You will never be disappointed with this great looking jacket. Thanks for fast service and will be back again for all my bikers needs. "
Rowe, MA USA
"I just wanted to thank you for the help via live chat. Excellent customer service."
Lake City, MN US
"I just wanted you to know how much I like my pistol pete jacket from first mfg. Even better than I expected. I really feel like I got more than my moneys worth. Thanks for a great product!"
Tupelo, MS USA
I just recive my new leather pant and again the quality and price is unreal WOW i would pay 400$ in my local shop and at 185$ deliver to my door ,the saving with the purchase of the vest and pant was enoph to pay for my new rear tire Thank again and our kevelar coats are 6 years old and next years we will be back for those items ,until then keep the tire on the road and the wind in your face
Allardville, NB Canada
"My wife loves the jacket...it was one of many incentives leading her to a "Motorcycle Riders Safety" course and ultimately her 'Endorsement'! As a result of your timely delivery, I NO longer have to listen to relentless bitching about "...making her a widow on my two wheeled whore", any day it isn't raining! Especially since I had convinced her, finally, that I absolutely needed a new bike...of course I lied about the price...that's another story."
Orlando, FL, USA
"Thanks so much for the quick reply and fast shipping. I received my jacket yesterday evening and love it. The fit was great. Great quality heavy duty leather! My free gloves I should have ordered in a larger size...but I will pass them on to a friend. Thanks again! I will be telling my riding buddies about Biker Den."
Bedford, VA USA
"Just rec`d my Vest and wanted to say it fits like a glove. To Bad you didn`t have my size in a Jacket. Great Job. Will be buying more from you in the furture. Thanks again."
Stevens Point, WI USA
"Recently, I purchased a Men's Black Leather Motorcycle Club Vest with Seamless Back mad by First Mfg Co. This is the NICEST vest I've ever owned. If I had gone to the dealer, and if they had this style, it would have been double the price !!!"
Pinson, AL USA
"Thank you for the boots, they are just awesome. I hope to order something else from you soon."
Moscow, Russian Federation
"I have been treated pretty good from companies I have dealt with in the past but truly cannot remember one such as yours, The Bikers Den being so darn friendly and really taking care of me with sincerity and honesty. I look very forward to doing more business with you all in the near future. When someone asks me if I know of a company that offers up quality goods with no hassles, I am recommending they go straight to The Bikers Den."
Lockwood, CA USA
"The Bikers' Den is the fourth online company that I ordered a leather touring jacket from.I was upset by the 3 previous online companys since the size was off and the quality was poor. I received an email from a rep at this site and they confirmed size and quality of leather would be good. I am sending this email to say the quality of this jacket is good and it fits!! I will recommend The Bikers' Den to others!"
Chesapeake City, MD USA
"I received the jacket already. I love it! I am thrilled with the fast service and quality of the merchandise. I will certainly look to The Bikers' Den to fill future needs."
Fort Hood, TX, USA
"Thank you very much for the quick response and great customer service. I've been impressed at how quickly and professionally everything has been handled and I'll definitely use you guys again in the future!"
Las Vegas, NV, USA
"First off I'd like to say glad I found you. Being 6'3" It's hard to find anything long enough to fit. The leathers are great, excellent quality and fit. The only thing better than the product was the service I received. Keep up the good work guys."
Kountze, TX USA
"Just wanted to answer your email and let you know that I do like the leather jacket I ordered. The quality is excellent, the fit is just right, and the price was great. I am a very satisfied customer."
Glendale, AZ USA
"I received helmet as scheduled - awesome product but most of all wonderful personalized service. Thank you so much! Look forward to visiting your site in the future."
Churchville, NY USA
"The leather vest is great and it is a perfect fit. It's exactly what he was looking for."
Fredericton, NB, Canada
My first vest (Men's Black Horsehide Leather Biker Vest - made by Hillside USA) arrived on time but it was too small. A quick e-mail to Terilyn resolved the issue in minutes and I had the larger size at my door in just 3 days. That's simply GREAT customer service and I couldn't be more pleased!! The vest is extremely well made!! NEVER have I seen this level of quality at such a reasonable price! This vest looks more like it's been custom-made and should command several times the amount I paid! The fit is absolutely perfect but order one or two sizes up. The gun pockets aren't quite large enough for a full size 1911 .45 but would they should work exceptionally well for a smaller weapon. The Cordura lining provides great stability and the vest will not slide around with the weight. The snaps are not some cheap stamping but are indeed genuine Buffalo Nickel snaps that hold fast! What a truly great U.S. made vest this is - highly recommended!! Thank you sincerely for the outstanding customer service and overwhelming product satisfaction!
Lompoc, CA, USA
I LOVE MY BIKER's LEATHER VEST!! It makes me feel so strong and protected and fierce and hot. It is everything I wanted. I especially like all the pockets, for traveling.
Takoma Park, MD
"The jacket is adorable! I can't believe how much detail has gone into it! I had to show it around to all the people I work with and I think you may get a few inquiries from that. It's for my grand nephew who is about to be born any day now, but now I'm hesitant to give it up! Thank you so much!"
Vernon, BC, Canada
"I just recieved the vest today and I have to say that its fantastic. Thank you once again. I have already recommended your company to my friends."
Secane, PA USA
"Everything went great, I love the Harley baby clothes..."
Brooklyn Park, MN, USA
"The purchase was as expected and it was delivered super fast. I love the service and quality and will definitely look to you first when purchasing in the future. And my boyfriend loved the free gloves! Thanks again."
Danbury, CT, USA
I am very satisfied with my purchase. Not a day has gone by without my wearing my boots. I've also gotten tons of compliments on them...a style not found in any store here in Winnipeg, Manitoba, Canada. Thank-you for providing shipping to this cold country! Very much appreciated. I will be sure to make future purchases from your company...my friends as well.
Winnipeg, MB Canada
Great news today my Patrol Panniers and bag protecters arrived and i am over the moon they are excellent. I have had a few bad experiences from a couple of dealers in the states, but i am well happy using you guys from now on and i will pass your company details to all my friends! I have my eye on a couple of other items on your site so after i pay of my panniers etc i will be straight on line to you. Also i am totally impressed with the fiberglass package they came in it fits my guitar amp perfect amazing ! no wastage. Please thank everyone for a very proffesionall company ! Thank you again !
"I recently ordered the leather vest with hidden gun pockets (Item #L134743) as a gift for my husband's birthday. Although it took a few weeks longer for the item to come in than I thought it would, I was pleased with the timely communication from your representative explaining why the custom-made product took so long to process. When the vest arrived, my husband was completely surprised and very pleased with his gift! He loves the cut and fit of the vest and the weight and the quality of the leather, and he says that the pockets are perfect for hiding his two favorite handguns. No one has "made" him yet! Thank you for providing a superior product and excellent customer service. I will recommend Bikers' Den to others in the future, and I hope to shop again with you very soon! If you wish, you may share my review of this product with anyone wishing to know more about it."
Montgomery, AL USA
"Thanx friend, second purchase from you guys, great service and thanx for the quick response too!! Nice to have people like you to do business with. Take care."
Wise, VA USA
"My shopping experience was excellent, I got a good deal, and a free pair of gloves. Your staff that I spoke with were courteous and helpful. I will certainly recommend your company."
Sparks, NV USA
"Great service, great product - I like the chaps very much and the sale price was just right. They work great too - 40 degrees, no problems."
Bartlett, TN, USA
"I wanted to write and thank you for the excellant service regarding my recent purchase from your company. The gloves are just what I expected and I'm very impressed with the speedy delivery. I ordered on Tuesday and they arrived on Saturday. Many thanks! I look forward to doing more business with your company in the future and I'll tell my riding buddys to check out your store."
Tishomingo, OK US
"I loved the little outfits purchased. The delivery was on time and in tact. This will be a baby shower gift in July. The new mother and father are not Harley riders but we are so we feel this is appropriate. Thank you for you concern."
Seminole, FL, USA
"Hi, I would like to tell you that my leather duster has arrived safe in England. It it fantastic, it is better than I imagined. Thank you for a great service."
Norwich, United Kingdom
What a phenomenal vest # L134753. I'm a marine canvas fabricator so I always sew. So when I tell you that this vest is very high quality you can believe it. And made in the USA to boot it's a super value. I put on a shirt that I would normally wear, got a tape measure and measured like they said, under the arms around my chest. The vest fits perfectly. Thanks
Red Bank, NJ
"I am currently in Afghanistan with the 173rd Airborne Infantry Brigade. I won't be wearinig it for about 8 more months, so I have a little time. I do want the thank you for yor speedy response. As a soldier dealing with merchants I don't get that a lot. I wish you guys could teach a lot of others the meaning of service. Thank You again."
SFC Wayne W.
US ARMY Paratrooper
"Sarah, we ordered a ladies jacket for our new daughter-in-law on the 25th, for her birthday on 3/10, and then almost immediately were told that it was the wrong one. I called on the 26th and had the order changed. This morning I talked to Jennifer to verify that it was changed and what were the chances of it getting it in time for her birthday. Jennifer not only helped confirming the change, but indicated that she would do what she could to ensure that it will be shipped in time to arrive before the big day. If Jennifer is an example of your staff, you should all be proud at Biker's Den. I just want to tell you how pleased I have been in dealing with Jennifer and your company."
Randy and Jean
Oceanside, CA USA
"The hair wrap is super cool! I wore it on a ride with a friend, my hair stayed in place the entire time. Thanks for the fast service, and the superior product, I will definitely be ordering from you guys in the future! I have already told at least 6 friends about your website, and will continue to do so!"
Cupertino, CA, USA
"The posters were awesome! I put them up in my garage, and I can't wait to look at them every day!"
Clovis, CA, USA
"LOVED the boots and the service was great! Thanks."
Newnan, GA, USA
"Everything was good,product and the service............thank you."
Palm Coast, FL, USA
"Hi Kurt, just wanted to send a quick follow up to my item. Thank you so much for the call from your office regarding the refund on my priority shipping, that was over and above customer service and I appreciate that and will definately continue to be a customer of yours! Thanks again for all your help with this and I'll be shopping with you soon! "
Concord NC, USA
"I just recieved my saddlebags and such today. They're great....thanks! I wanted to also say thanks because I had seen that certain leather orders got a pair of free fingerless gloves, and when I inquired as to whether that applied to me I was told that it didn't. Well, I got my bags today and there in the bottom of the box was a nice pair of fingerless gloves. I'm not sure who threw those in the box, but thanks! I really like them! Honestly, thats the kind of customer service that gets repeat business and referrals. You guys have mine! Ride Safe, Pastor Dude"
Indianapolis, IN USA
"Just got the super cute baby clothes - they're great - thanks for the quick processing!!!"
New York, NY USA
"I recieved the helmets I ordered on Monday. They are nice! Real nice! My order arrived on time and hassle free. Thank you Bikers' Den I will definitly order from you again and tell all my buddies about your website. Thanks for the professionalism."
Hamburg, AR USA
"Everything was fine with the vest and your service is great."
Detroit, MI, USA
"Thank you so much for all your efforts to resolve my problem. I would encourage anyone to do business with you and I hope to give you more myself in the future. Your attention to my problem and quickness to resolve it shows that you really care about your customers. In today's world that is a rarity. Once again thank you. Its been my pleasure."
Bryans Road, MD, USA
"I wanted to send an email to your company thanking you for all of your assistance. I worked with Sara to order a baby boys Harley Davidson varsity jacket and I needed it shipped overnight for a very special birthday. She was extreamly helpful and got the jacket here on time. My nephew was extreamly pleased and I'm just so thankful she was there to assist me. Thanks again."
San Francisco, CA, USA
"I received my jacket today. I was quite apprehensive about the fit. Even though the jacket is not listed as "Tall" it is a perfect fit. I am 6' 7" and 220lbs with a 37" sleeve. My satisfaction thus far with product, delivery, and customer service unparalleled. Well done!"
Ben Hur, VA USA
I'm writing to tell you that I'm extremely pleased, in fact, I can't express my satisfaction heartily enough. Not only with your merchandise, which is both affordable and top-of-the-line, but with your customer service. I had ordered a couple of wonderful jackets that, unfortunately, were two sizes too big, so I returned them (insured) via the USPS for an exchange. Not long after mailing them off, I received a phone message from your outstanding customer service rep, Terilyn, who informed me that the jackets arrived to your warehouse destroyed. Since I had purchased insurance, I gave the Bikers' Den permission to submit a claim with USPS. Terilyn was indispensable during this process. After waiting for 40 days, I called USPS only to discover that they had no record of the claim. After some back and forth between me, USPS, Terilyn and the warehouse, Terilyn had the warehouse expedite the mailing of my replacement jackets while the Bikers' Den awaited the insurance-claim refund. Not only are my replacement jackets awesome and all that I'd hoped they'd be, but I'm really blown away by Terilyn's tireless assistance, especially in deciding that I, as the customer, had waited long enough for the issue to be resolved. The Bikers' Den's customer service is as awesome as their merchandise, so I just wanted to let you know what a huge relief it's been to arrive at such a positive outcome after a difficult and protracted episode with the USPS. In the end, you've made me extremely happy that I ordered from you. Thank you again so much for delivering the goods in EVERY respect. I'm a customer for life!
Fort Collins, CO
"I have just placed an order for another leather jacket. I had purchased one for my boyfriend last week and my father was so impressed that he wanted the same jacket, as well. I am sorry that I had missed the sales price which was running last week. However, you have such nice quality products that I was willing to pay the full price. Thank you for your service and the wonderful selection of products. I have just recently purchased an 883XL Sportster myself so I will definitely be back to shop for a jacket of my very own!"
Bridgeport, CT, USA
"Dear friends; Queridos amigos; I have received my leather jacket; it is excellent; the best jacket of leather that I have had. A perfect completion, excellent silhouette in the body; I am very contented with your service to your clients and your seriousness and responsibility; Thanks!!"
Thames, Buenos Aires, Argentina