Our Company Terms, Conditions & Policies
Customers Please Note: Although
our offices are located in Canada, most of our merchandise is shipped
directly from our U.S. Warehouse. Due to the fact that 90% of our
customers are U.S. Residents, and to better serve our customers, we
found that it would be better to ship directly from our U.S. Warehouse.
Canadian and International Customers are
responsible for custom duties, taxes and fees that would normally be
charged for products purchased in the US. Please check with your
country's customs department for more information. We do ship
International Orders through the Postal Service as they charge only a
fraction of the Duties and Customs fees that Courier Companies charge
for International Shipments.
The customer is responsible for
customs clearance, import duties, and any other storage or custom
related fees. We recommend that non-U.S. Bikers' Den customers contact
their local customs office for details on how these charges are assessed
and supplied. Refused shipments will incur a 10% restocking fee. We are
sorry, but we are unable to refund the shipping charges on refused
Please feel free to Contact Us if you have any further questions about shipping and custom duties.
Countries that The Bikers' Den ships to...
The Bikers' Den wants you to be totally satisfied with your purchase and that is why we offer this simple 30 Day Product Exchange / Money Back Guarantee.
If you are not completely satisfied with your purchase for any reason,
you may return it within 30 days from the date your order was received.
Before returning an item, please follow the return instructions below
and include a copy of the invoice that was shipped along with the
products you are returning. Please note that we are unable to refund or
exchange products that have been used and/or display visible signs of
When we have received your returned products, we will issue a
credit to your credit card equaling the cost of the item. Original
shipping charges and shipping costs for returns and exchanges are
non-refundable. We are unable to accept C.O.D. returns. In the event
that The Bikers' Den ships an incorrect item, however, please email us
and we will send you a prepaid shipping label at no charge.
allow 7 to 10 business days from the time that we receive your returned
product for the credit to be issued to your credit card. Your Credit
Card Company may take as long as 10 days to have the credit appear on
your statement. Exchanges are shipped within 2 to 7 business days from
the day the return is received.
The major credit card issuers created PCI (Payment
Card Industry) compliance standards to protect personal information and
ensure security when transactions are processed using a payment card.
All members of the payment card industry (financial institutions, credit
card companies and merchants) must comply with these standards if they
want to accept credit cards. Failure to meet compliance standards can
result in fines from credit card companies and banks and even the loss
of the ability to process credit cards.
There are six categories of PCI standards that we adhere to in order to be deemed compliant...
do not sell, trade, borrow, or loan your information to any other
Website or company. Your IP Address is only used to gather demographic
information about our customers. Cookies will only be used to keep track
of the products you place in your shopping cart. Customers who place an
order with The Bikers' Den will have their contact information and
shipping address stored in our database. Please note that your financial
information (ie. Credit Card Number) is never stored in our database,
making it impossible for anyone to gain unauthorized access to your
sensitive financial information from our site. Our site contains links
to other Websites and The Bikers' Den is not responsible for the privacy
practices or content on these other sites.
The Bikers' Den gives customers the following options for requesting or removing their information from our database:
1. Email us at Service@BikersDen.com
2. Mail us a letter... 339, 9768-170 Street, Edmonton, Alberta, Canada, T5T 5L4
Bikers' Den frequently offers special promotions and coupons to our
customers. Coupons are automatically set to expire after a specified
date. Each customer can use valid coupons on multiple orders until the
coupon has expired. In some cases, The Bikers' Den issue one-time use
coupons allowing the recipient to use it only once on a single order.
Placing multiple orders with the same one-time use coupon will result in
the cancellation of all orders, except the original order.
agree to indemnify and hold harmless The Bikers' Den, its
representatives and agents from any and all liability, claims,
threatened claims, damages, injuries and expenses (including legal fees)
arising from your use of this site or exposure to this site. Should you
fail to defend or indemnify The Bikers' Den, its representatives and
agents, we may defend ourselves and hold you liable for all expenses,
costs, fines, and judgements that arise from our defense.
Bikers' Den has made every effort to ensure that all information used to
operate this site is accurate. This site is provided on an "as is"
basis. The Bikers' Den makes no representations or warranties of any
kind, expressed or implied, regarding the operation and usability of
this site or any content or procedure used in connection with this site
or any direct or indirect consequences that may arise from use of this
site or exposure to this site. The Bikers' Den, its representatives and
agents shall not be liable for any damages that arise from the use of
this site or exposure to this site.
most cases, we try to ship your order as quickly as possible to ensure
that you receive your products in a timely manner. We realize, however,
that sometimes changes or cancellation of your order is necessary. To
allow for a fair cancellation policy, and yet allow for quick delivery
times, we will begin physically processing your shipment after 1 - 3
days of receiving your order. This gives you a 24 hour window, from the
time you placed your order, to make changes or to cancel. If you require
changes to your order please contact us through our customer service
form which you can access by clicking here
note that orders placed on Saturday, Sunday or on civic holidays will
be processed within 1-2 business days after the order has been placed.
Bikers' Den reserves the right to cancel any order for any reason by
refunding the total amount paid. We are not responsible for
typographical errors and may cancel any order that includes items that
have been erroneously described, portrayed or priced.
content contained within this site, including but not limited to,
photographs, images, graphics, illustations, descriptions and all other
material, including all intellectual property, and content distributed
by email are the exclusive property of The Bikers' Den, its affiliates
or respective third parties, all rights reserved.
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