Our Company Terms, Conditions & Policies

Customs and Duties

Customers Please Note: Although our offices are located in Canada, most of our merchandise is shipped directly from our U.S. Warehouse. Due to the fact that 90% of our customers are U.S. Residents, and to better serve our customers, we found that it would be better to ship directly from our U.S. Warehouse.

Canadian and International Customers are responsible for custom duties, taxes and fees that would normally be charged for products purchased in the US. Please check with your country's customs department for more information. We do ship International Orders through the Postal Service as they charge only a fraction of the Duties and Customs fees that Courier Companies charge for International Shipments.

The customer is responsible for customs clearance, import duties, and any other storage or custom related fees. We recommend that non-U.S. Bikers' Den customers contact their local customs office for details on how these charges are assessed and supplied. Refused shipments will incur a 10% restocking fee. We are sorry, but we are unable to refund the shipping charges on refused shipments.

Please feel free to Contact Us if you have any further questions about shipping and custom duties.

Shipping Policy

Countries that The Bikers' Den ships to...

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Iceland
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States
Most orders are processed and shipped within 1 - 3 business days.  Orders placed on Saturday, Sunday or on US civic holidays will be processed within 1-2 business days after the order is placed. These processing times are approximations only, and it is possible for some orders to take longer than stated.

For customers in the United States, shipping time for Regular Deliveries are approximately 7 - 10 business days while Priority shipments are usually delivered in 4 - 7 business days.  For Canadian & International orders, we are not able to guarantee a specific delivery date due to the different policies of custom departments in each country.  These delivery times are approximations only, and it is possible for some deliveries to take longer than stated.

If you would like to receive more information about your specific shipping needs, please contact us at Service@BikersDen.com.

Please Note:
Orders are shipped directly from our warehouses in the United States. Local custom duties and taxes may apply for Non-U.S. Customers (please see Customs and Duties section above).

Returns, Exchanges and Guarantees

The Bikers' Den wants you to be totally satisfied with your purchase and that is why we offer this simple 30 Day Product Exchange / Money Back Guarantee. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days from the date your order was received. Before returning an item, please follow the return instructions below and include a copy of the invoice that was shipped along with the products you are returning. Please note that we are unable to refund or exchange products that have been used and/or display visible signs of use.

When we have received your returned products, we will issue a credit to your credit card equaling the cost of the item. Original shipping charges and shipping costs for returns and exchanges are non-refundable. We are unable to accept C.O.D. returns. In the event that The Bikers' Den ships an incorrect item, however, please email us and we will send you a prepaid shipping label at no charge.

Please allow 7 to 10 business days from the time that we receive your returned product for the credit to be issued to your credit card. Your Credit Card Company may take as long as 10 days to have the credit appear on your statement.  Exchanges are shipped within 2 to 7 business days from the day the return is received.

Return Instructions

Before returning an item, please email us at Exchanges@BikersDen.com to receive a Return Authorization Number. In your email please provide...
1. Your Email Address
2. Your Invoice Number
3. Name and Number of the Product being returned
4. Your Full Name and Contact Information
5. Reason for return

Please contact us before returning your shipment so that we can provide you with your Return Authorization number and the Return Address.

Important Information Regarding The Bikers' Den Return & Exchanges...
  • Unauthorized Returns: All authorized returns will have NO restocking fee, however, any unauthorized returns may be refused or will be subject to a 20% restocking fee.
  • Defective Merchandise: If the product you receive is defective, please contact us within 3 days, we also recommend that you email pictures for our reference. Defective items will not be accepted back for return or exchange after the 3 days. In the event that we do send you a defective item we will authorize a prepaid shipping label, once the item has been inspected and confirmed defective we will ship a replacement at no extra cost to you. The Bikers' Den in its sole discretion, will determine whether the returned products are in fact defective. The Bikers' Den is not responsible for any products deemed mistreated or worn out. All merchandise deemed not defective will be returned to you at your expense.
  • Returns: We offer a 30 day return policy; please notify us within this time if you would like to return your purchase for a refund. All returns for refund must be received back within 15 days of the RA# being issued, any return received after the 15 days will be eligible for exchange or store credit only. All returns must have an RA number clearly displayed on the outside of the package. If a return does not have an RA number the package may be refused or sent back to you at your expense.
  • Promotions: Please note any free merchandise promotion we offer is expected back in the event you return your purchase for a refund. If we do not receive them back, the product cost will be subtracted from your refund.

    Free shipping promotions only include the shipping charges on the Original Order and do not extend to Exchange Orders. Also note, when returning an item that was originally a free shipping promotion, the original shipping charges will be deducted from the refunded amount.
  • Christmas Gift Returns & Exchanges: If purchasing a Christmas gift in the months of October, November or December, the purchaser or recipient has until January 25th to return the gift for store credit or exchange.  If returning for a refund, the refund will only be issued to the credit card or PayPal account originally used in the purchase. 

What is PCI Compliance?

The major credit card issuers created PCI (Payment Card Industry) compliance standards to protect personal information and ensure security when transactions are processed using a payment card. All members of the payment card industry (financial institutions, credit card companies and merchants) must comply with these standards if they want to accept credit cards. Failure to meet compliance standards can result in fines from credit card companies and banks and even the loss of the ability to process credit cards.

There are six categories of PCI standards that we adhere to in order to be deemed compliant...

1. Maintain a Secure Network
2. Protect Cardholder Data
3. Maintain a Vulnerability Management Program (computer hardware, operating systems, etc)
4. Regularly Monitor and Test Networks
5. Implement Strong Access Control Measures (limit access to customer data)
6. Maintain an Information Security Policy

Customer Privacy Policy

We do not sell, trade, borrow, or loan your information to any other Website or company. Your IP Address is only used to gather demographic information about our customers. Cookies will only be used to keep track of the products you place in your shopping cart. Customers who place an order with The Bikers' Den will have their contact information and shipping address stored in our database. Please note that your financial information (ie. Credit Card Number) is never stored in our database, making it impossible for anyone to gain unauthorized access to your sensitive financial information from our site. Our site contains links to other Websites and The Bikers' Den is not responsible for the privacy practices or content on these other sites.

The Bikers' Den gives customers the following options for requesting or removing their information from our database:
1. Email us at Service@BikersDen.com
2. Mail us a letter... 339, 9768-170 Street, Edmonton, Alberta, Canada, T5T 5L4

Coupons and Special Promotions

The Bikers' Den frequently offers special promotions and coupons to our customers. Coupons are automatically set to expire after a specified date. Each customer can use valid coupons on multiple orders until the coupon has expired. In some cases, The Bikers' Den issue one-time use coupons allowing the recipient to use it only once on a single order. Placing multiple orders with the same one-time use coupon will result in the cancellation of all orders, except the original order.

Disclaimer Agreement

You agree to indemnify and hold harmless The Bikers' Den, its representatives and agents from any and all liability, claims, threatened claims, damages, injuries and expenses (including legal fees) arising from your use of this site or exposure to this site. Should you fail to defend or indemnify The Bikers' Den, its representatives and agents, we may defend ourselves and hold you liable for all expenses, costs, fines, and judgements that arise from our defense.

The Bikers' Den has made every effort to ensure that all information used to operate this site is accurate. This site is provided on an "as is" basis. The Bikers' Den makes no representations or warranties of any kind, expressed or implied, regarding the operation and usability of this site or any content or procedure used in connection with this site or any direct or indirect consequences that may arise from use of this site or exposure to this site. The Bikers' Den, its representatives and agents shall not be liable for any damages that arise from the use of this site or exposure to this site.

Backorder & Out of Stock Policy

At The Bikers’ Den, we do our best to keep our warehouses fully stocked. However, due to the popularity of some of our products, there may be times when certain products are temporarily out of stock. If an order contains a product that is out of stock, the customer will be notified by email or phone during the initial processing time frame of 1-3 business days. Upon receiving notification of a backordered item, the customer will have the option to substitute for a different product that is currently in stock, receive a full refund, or wait for the backorder until it is received into stock. Customers will always be given an estimated delivery date, when possible. Backordered products will be shipped as soon as they become available and customers will be notified of the tracking number by email. The Bikers’ Den will always notify customers of early or delayed shipments whenever possible.

Cancellation Policy

In most cases, we try to ship your order as quickly as possible to ensure that you receive your products in a timely manner. We realize, however, that sometimes changes or cancellation of your order is necessary. To allow for a fair cancellation policy, and yet allow for quick delivery times, we will begin physically processing your shipment after 1 - 3 days of receiving your order. This gives you a 24 hour window, from the time you placed your order, to make changes or to cancel. If you require changes to your order please contact us through our customer service form which you can access by clicking here

Please note that orders placed on Saturday, Sunday or on civic holidays will be processed within 1-2 business days after the order has been placed.

The Bikers' Den reserves the right to cancel any order for any reason by refunding the total amount paid. We are not responsible for typographical errors and may cancel any order that includes items that have been erroneously described, portrayed or priced.

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